Suppose you’re in a rush, feeling tired, not paying attention to your screen, and you send an email that could get you in trouble.
假设你正匆忙中，感到疲惫，没有注意到屏幕，发送了一封可能会让你陷入麻烦的电子邮件。

Realisation will probably set in seconds after you’ve clicked “send”. You freeze in horror and burn with shame.
发送后几秒钟，你可能会突然意识到。你会惊恐地僵住，感到羞愧。

What to do? Here are four common email accidents, and how to recover.
怎么办？这里有四种常见的电子邮件事故，以及如何恢复。

Clicking “send” too soon
过早点击“发送”

Don’t waste your time trying to find out if the receiver has read it yet. Write another email as swiftly as you can and send it with a brief title explaining that this is the correct version and the previous version should be ignored.
不要浪费时间去查看收件人是否已经阅读。尽快再写一封电子邮件并发送，邮件标题简短地说明这是正确版本，之前的版本应该被忽略。

Writing the wrong time
写错时间

The sooner you notice, the better. Respond quickly and briefly, apologising for your mistake. Keep the tone measured: don’t handle it too lightly, as people can be offended, especially if your error suggests a misunderstanding of their culture(i.e. incorrect ordering of Chinese names).
越早发现越好。迅速而简洁地回应，为你的错误道歉。保持语气平和：不要处理得太轻率，因为人们可能会被冒犯，特别是如果你的错误暗示了对他们文化的误解（例如，中文名字的顺序错误）。

Clicking “reply all” unintentionally
无意中点击“回复所有人”

You accidentally reveal(透露)to the entire company what menu choices you would prefer at the staff Christmas dinner, or what holiday you’d like to take. In this instance, the best solution is to send a quick, light-hearted apology to explain your awkwardness. But it can quickly rise to something worse, when everyone starts hitting “reply all” to join in a long and unpleasant conversation. In this instance, step away from your keyboard to allow everyone to calm down.
你不小心向全公司透露了你在员工圣诞晚宴上更喜欢的菜单选择，或者你想要休的假期。在这种情况下，最好的解决办法是迅速、轻松地发送一封道歉邮件，解释你的尴尬。但如果情况变得更糟，当每个人都开始点击“回复所有人”加入一场漫长而不愉快的对话时，你应该远离键盘，让大家都冷静下来。

Sending an offensive message to its subject
向收件人发送冒犯性信息

The most awkward email mistake is usually committed in anger. You write an unkind message about someone, intending to send it to a friend, but accidentally send it to the person you’re discussing. In that case, ask to speak in person as soon as possible and say sorry. Explain your frustrations calmly and sensibly—see it as an opportunity to clear up any difficulties you may have with this person.
最尴尬的电子邮件错误通常是在愤怒中犯下的。你写了一封关于某人的不友好信息，打算发送给朋友，但不小心发送给了你正在讨论的那个人。在这种情况下，尽快请求面对面交谈并道歉。冷静理智地解释你的挫败感——把它看作是澄清你和这个人之间可能存在的任何困难的机会。

1. After realising an email accident, you are likely to feel _.
   A. curious B. tired C. awful D. funny
   答案：C

2. If you have written the wrong name in an email, it is best to __.
   A. apologise in a serious manner
   B. tell the receiver to ignore the error
   C. learn to write the name correctly
   D. send a short notice to everyone
   答案：A

3. What should you do when an unpleasant conversation is started by your “reply all” email?
   A. Try offering other choices.
   B. Avoid further involvement.
   C. Meet other staff members.
   D. Make a light-hearted apology.
   答案：B

4. How should you deal with the problem caused by an offensive email?
   A. By promising not to offend the receiver again.
   B. By seeking support from the receiver’s friends.
   C. By asking the receiver to control his anger.
   D. By talking to the receiver face to face.
   答案：D

5. What is the passage mainly about?
   A. Defining email errors.
   B. Reducing email mistakes.
   C. Handling email accidents.
   D. Improving email writing.
   答案：C